Who we are
For over 25 years, we have been taking care of Eurostar travellers on board, in lounges and at stations. Now spread across 4 countries, we are bringing a local feel to an international industry.
Small but perfectly formed, we’re here to fuel our teams’ passion for hospitality giving them the means to welcome and look after our customers.
OUR VISION
Hospitality is a universal language.
It’s about warmth, care, and a personalised approach.
It builds bridges, sparks connection, and creates lasting relationships.
OUR PURPOSE
To craft signature experiences that are authentic and responsible.
Our number one priority is delivering professional service that meets our clients’ rigorous standards, not forgetting that all-important personal touch.
How we work
Business
Yoga
In hospitality, surprises come with the territory and we’re here to take problems off our clients’ hands. We are an agile team, ready to bend and twist into shape, anytime, anywhere.
Our procedures comply with the requirements of ISO 9001 and ISO 22000 standards. Every year, audits confirm our commitment to ensuring food safety, risk management, and customer satisfaction.
Heartfelt
service
Sincerity is at the core of all we do, shaping everything from leadership decisions to our daily interactions.
For us, hospitality begins within our teams. We are committed to creating an environment where our colleagues can flourish, express their personalities, showcase their talents, and demonstrate their professionalism. Our organisation prioritises thoughtful recruitment, supportive management, personalised coaching, and regular training. No matter how challenging operations become, we always lead with a heartfelt approach!
Doing good and
aiming for better
Our goal is simple: to make a meaningful difference in our communities and the environment. Our initiatives may vary, but their impact never does.
We are ISO 14001 certified for environmental management and have implemented strong initiatives, such as launching the first commercial train without single-use plastic in 2019. We obtained GEEIS Level 2 certification in 2024 for our concrete actions in favour of equality and diversity. In the same year, we joined the United Nations Global Compact, a voluntary initiative to develop, implement and demonstrate responsible business practices.
Our Senior Management Team
Camille Dargelos
Managing Director
Camille oversees a Senior Management Team of seven members and guides Momentum with passion and determination. Her leadership inspires innovation, sustainability and employee engagement. In her role, Camille balances customer satisfaction, economic performance and operational excellence, while working closely with all stakeholders. Originally from the French Basque country, Camille now lives in London and is the proud mother of two little boys.
Frank Rivier
Head of Customer Experience
With the largest number of teams under his responsibility, Frank manages Momentum's key activities: services on board, in the lounges and at the stations in our four countries of operation. A true ambassador for the company, Frank ensures that the needs of our client and customers are met. Dividing his time between the hustle and bustle of London and the tranquillity of the Isle of Wight (with his two dogs), Frank is also a keen cruiser and has travelled all over the world.
Liz Ismail
Head of Operations
Having started her career on board in 1994, Liz now manages staffing and safety in the four countries where we operate, directly supervising the local Operations Managers. Her responsibility is to ensure coordination between all departments to meet our client's needs with flexibility and efficiency. In winter, she illuminates Purley with her Christmas lights, raising hundreds of pounds each year for local charities.
Fabio Croce
Head of Finance
Operating across four countries with varied local regulations, Fabio and his team look after Momentum’s financial stability and performance. Fabio also ensures that our financial obligations are met with our stakeholders. His passion for classic cars led him to restore his own and he is known to take it for a spin when the occasion arises.
Gaelle Vernet
Head of Food & Beverage
One of the key elements of the Momentum experience for our guests lies in the quality of the food and products we serve on board and in the lounges. In her role, Gaelle oversees all catering operations: from menu creation in collaboration with our client and partners, to quality control, and budget management. Together with her team, she designs innovative concepts aligned with passenger expectations and business goals. Outside of work, Gaelle unwinds by making her own sourdough bread; a true moment of meditation.
Berge Özgül
Head of Logistics & Technology
In a rapidly changing world where trends and technology are constantly evolving, Berge leads our Technology department and continuously updates our services with the latest cutting-edge tech ensuring that we deliver efficient services both for our client and our teams. He also manages critical business operations, including last-mile logistics and the supply chain for the trains and the lounges. Berge is our Türkiye ambassador and often, treats the office with Turkish delights when back from a trip home.
Xaviera Benoit
Head of Communications
Xaviera joined Momentum in 2023 to build and lead our communications department. With her creative and strategic approach, she puts her expertise at the service of powerful communication that strengthens employee commitment and supports the company's overall success. Originally from Belgium and now calling London home, when she’s not building message houses or turning communication plans into wall-sized works of art, you’ll find her dreaming of the day she finally gets a dog!