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Welcome to Momentum Services Ltd, the Customer Services provider for Eurostar train services
A B O U T U S
Service our profession, customer our passion
Customer Service is in our heart and soul. We strive for excellence throughout the company. Providing professional service is our aim, leaving the passenger with an amazing experience, a moment that they will remember.
Our goal is to
Delight our customers by exceeding their expectations
Promote the growth of our company
Improve our performance continuously
To achieve our aim we will
Consistently meet our client’s requirement in terms of agreed levels of service and product.
Encourage, empower and develop employees to contribute their experience and imagination to deliver the best possible service to the customer.
Actively seek to implement environmentally friendly, energy efficient and non-polluting techniques and/or methods with particular attention to: our suppliers, packaging & product choice, waste management and environmental awareness.
Y O U R C A R E E R
Momentum Services Limited recognises that the success of the business is dependent on the provision of adequately trained employees, at all levels of the organisation. The company believes in the potential of people to grow and wants to invest in them.
Many programmes are available for colleagues to develop their skills. Many options are available for you to enhance your skills and competencies.
During your employment with Momentum you will have regular performances reviews, 18 months period appraisal with your manager and feedbacks and assessments by your on board line managers. Mentoring is also available depending on managers’ availability and your commitment in your self-development.
We are working closely with Sussex downs College and have implemented NVQ and Apprenticeship programs.
LOUNGE STAFF
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Various contracts from full time to 28 hours or 7 hours.
Salary:
£8.40 hourly, £15,288 annually + meal / train allowances
Eurostar concession tickets for yourself and friends/family.
Hours:
35 hours per week - 25 days holiday entitlement including bank holidays pro-rata
Taxi allowances
Shoe / high street vouchers.
Profile:
Enthusiastic and bubbly personality
Hands on with a ‘’can do’’ attitude, ability to use initiatives
Ability to work in a team environment
Communicates well with others
Experience in customer service in direct contact with the public or luxury hotel, high quality restaurants or airlines background.
Compulsary requirements to aply:
Very good conversational level in French and English (you will be assessed) Dutch is an asset
Holder of an EU (EEA*) passport / Valid Schengen visa / UK right to work
You must be 18 or above
References from previous employers
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ON BOARD CREW​
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Salary:
£18,734 annualy + meal / train allowances
Eurostar concession tickets for yourself and friends/family.
Taxi allowances
Shoe / high street vouchers.
Hours:
35 hours per week - 28 days holiday entitlement including bank holidays pro-rata
Profile:
Outgoing personality, putting others easily at ease by being approachable.
Passion for service and caring for others,
Ability to work under pressure and to provide extra flexibility concerning rosters, disruptions or passengers’ queries.
Compulsory requirements to apply:
Experience in customer service in direct contact with the public / luxury hotel, high quality restaurants or airlines background.
Very good conversational level in French and English (you will be assessed)
Holder of an EU (EEA*) passport / Valid Schengen visa / UK right to work
18 years old or above
1 full year of references from previous employers
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PLATFORM ASSISTANT​
Details of contract on demand
Salary:
£14.960 before probation / £15.379 after probation
Hours: 35 hours per week- 28 days holiday entitlement including bank holidays pro-rata
Meal allowances, 6£
Eurostar concession tickets for yourself and friends/family.
Taxi allowances
Shoe / high street vouchers
Compulsory requirements to apply:
Experience in customer service in direct contact with the public
Good level of French and English language. (you will be assessed)
Holder of an EU (EEA*) passport / Valid Schengen visa / UK right to work
References from previous employers
