Providing a high standard of customer service for International High Speed trains since 2001
As a Momentum Services crew member you will engage with the customers making their journey an unforgettable experience. You will be an ambassador to the company and convey the Momentum Services branding through immaculate uniform presentation and a positive attitude.
Delivering a smooth on board catering and fine dining style customer service to our travellers on board the Eurostar trains.
Key areas of responsibility:
Ensure the satisfaction of the passengers
To carry out On Board service procedures
To assist with the evacuation of the train if so directed by the Train Manager
To carry out all financial aspects of their job
Person specifications for the position:
Experience within the Catering/Hospitality industry, both practical and theoretical knowledge
Strong conversational Dutch or French and English
We are not currently recruiting for the crew position.
Momentum Services Ltd is the Company appointed by Eurostar to provide on board services on the high- speed trains linking London to Paris, Disneyland Paris and Brussels, as well as seasonal services to Provence and the French Alps through the Channel Tunnel.
Your role is to deliver great support to our on board teams. This is a good opportunity for a colleague who wishes to develop within MSL and broaden their knowledge of the operational side of the company.
As a Momentum Services Platform Assistant you will also engage with customers and be an ambassador for the company by being friendly, warm to our guests, and making their journey an unforgettable experience.
The Momentum Services branding is also conveyed through immaculate uniform presentation and a positive attitude.
The position involves:
• Daily cleaning of all WMF coffee machines prior to on board team arrival.
• Supporting on-board teams in the train service preparation
• Welcoming and greeting passengers during boarding
• Being knowledgeable on the armoires and equipment on board for rapidity checks
• Being able to work autonomously in a fast pace environment including during disruptions
• Being able to submit clear and explanatory feedback in relation to the above duties
• Being flexible in terms of schedule and rota in line with train departures
We are not currently recruiting for this position.
Momentum Services is growing at high speed and we are always on the lookout for great talent to join our family. Our people are the wealth of our company.
The Eurostar Business Premier Lounge in St Pancras continues to grow and offers exciting opportunities for talented and highly motivated professionals who have an eye for detail and an appreciation for the exceptional quality and level of service they stand for.
Join our team in the historical 19th century building and thrive with our 2018 new service's launch.
Specifications for the position:
Experience within the Catering / Hospitality industry, both practical and theoretical knowledge
Strong conversational French and English
Must be eligible to work in the UK or have a valid UK work permit/visa.
We are seeking outgoing and dynamic individuals who can deliver an outstanding service to our customers.
We currently have a range of positions available front of house and back of house:
Back of house (French Language not required)
Cleaners (French Language not required)
Full-time and part-time positions are available, morning shifts (4-12) and afternoon shifts (12-20)
Momentum Services Limited is the catering company providing customer service on the high speed trains linking London to Paris, Brussels, Amsterdam, Rotterdam, Disneyland, Marseille and the French Alps through the Channel Tunnel.
Our goal is to improve our performance continuously, delight our customers by exceeding their expectations and promote the growth of our company.
To meet these goals we have a management system in place that complies with all relevant legal requirements and the requirements of:
ISO 9001 : 2008 – Quality Management System
ISO 14001 : 2004 – Environmental Management System
ISO 22000 : 2005 – Food Safety Management System
achieved 2 star SRA (Sustainable Restaurant Association) out of a maximum of 3 stars
We are an employer voluntarily choosing to carry out Gender Pay Reporting under the Equality Act 2010 (Gender Pay Gap Information) Regulations 2017.
the levels of gender equality in our workplace
the balance of male and female employees at different levels
How effectively talent is being maximised and rewarded.
The challenge in our organisation and across Great Britain is to eliminate any gender pay gap.
50% of employees have worked at MSL for 10 years and of those 10% have worked here for 20 years
Staff in 4 Capitals
years of expertise
Coffee served last year
We aim to be the leading provider of hospitality and catering services for International train services .
For our Clients
Consistently meet our client’s requirement in terms of agreed levels of services and products.
For our Team
Encourage, empower and develop our employees in order to deliver the best service to the customer.